Filed under: JPA Business Relations
“Tools for Graphic Designers”; the slogan that couldn’t be explained better for the products provided by Galaxy Gauge, manufacturers of precision graphic and scientific scales and instruments. In my opinion, “Quality Customer Care” should also be their slogan.
Recently, I was in need of a minimum, 18” typesetter scale to replace one that I’ve used for over ten years. A gift from my father that he used in his early engineering days. I started with a random online search for graphic design scales and stumbled upon Galaxy Gauge. Immediately, I was drawn to their flexible transparent design scales that had the measurement tools I was in need of. What I didn’t expect was the vast array of other scales and charts their tools included.
Some of these measurements include:
Image by Galaxy Gauge: www.galaxygauge.com
Screen Densities
Screen Finder
29-Dimensional Typography Form
Sans and Serif Type Sizes
Proof and Markup Reference Chart
Fraction-to-Decimal Conversions
Leading and Line Spacing Chart
Stroke Rule Size Chart
Bullet Size Chart (Square and Round)
Inch and Metric Scale (Fractional and Decimal)
PICAS/POINTS Scales and Conversions
90 Deg Angled Compass
Circle and Corner Scale
Photoshop Spec References
I’m still baffled how well this scale looks and feels. The material is incredibly clean, designed for durability and flexibility. The printed units and graphics are impeccable and legible even on a chart of this size. Measuring approximately 18 ¾ inches by 4 ¼ inches, this scale fits quite comfortably to the side of my desk, always ready when I need it.
Some of you are probably questioning why I am writing about this company. No, I have no affiliations with them. No, I wasn’t paid to sponsor them. And no, I’m not receiving kick-backs or free products from them… The courtesy of this article came from the attention to customer care that Galaxy Gauge provides.
Within a day or so of placing my order with Galaxy Gauge, I received a confirmation email from a representative of the company, NOT an auto-response email. This was satisfying to know that there wasn’t so computer controlling a robot that eliminated the human element from the transaction. Another couple of days went by, and without even a concern on my end, I received another email from the representative stating an apology for a delayed order due to a rather exceptional reason. After stating his apology, the representative offered a few pieces of bonus material as an appreciation of my patience.
This act of loyalty and attention to detail is what inspired me to offer this article of appreciation to benefit my professional peers. It is without question, I’ll continue to purchase the products I need with Galaxy Gauge and would recommend their products and services to friends and collogues alike.
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